E621 Privacy Policy — How We Protect Your Personal Data
User privacy is a top priority at e621. This document details the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
This policy applies to all e621 platform users. Effective date: January 2026.
1. Information We Collect
When you register and use the e621 platform, we collect several categories of information necessary to provide a secure, personalised, and fully functional service. All data collection is conducted transparently and only for the purposes stated in this policy.
Account & Identity Information
At registration, we collect your full name, email address, phone number, and date of birth. This information is used to verify your identity, process withdrawal requests, and meet legal requirements related to age verification. For KYC (identity verification) purposes, a copy of a valid identification document may be requested before your first withdrawal is processed.
Payment Information
E621 supports payments in Malaysian Ringgit (RM) only. We record transaction-related details such as bank name, transaction reference number, and deposit or withdrawal amounts. We do not store full credit card numbers or complete banking details directly — this is handled by third-party payment providers who comply with industry security standards.
Device, Browser & Usage Data
When you access our platform, our systems automatically record technical information such as your IP address, device type, operating system, browser version, screen resolution, and pages visited. This data is used to detect potential fraud, resolve technical issues, and improve the overall user experience. It is not linked to your personal identity unless required for a security investigation.
Cookies & Tracking
The e621 platform uses cookies to store session preferences, maintain login status, and understand usage patterns. Two categories of cookies are used: session cookies (deleted when you close your browser) and persistent cookies (retained for a set period to facilitate repeat access). You can manage cookie settings through your browser, though please note that disabling certain cookies may affect the functionality of some parts of the platform.
2. How We Use Your Information
The information we collect is used solely for purposes related to the operation of the e621 platform and delivering a better experience to Malaysian users. The main purposes are as follows:
- Account Management: Processing registrations, verifying identity, managing logins, and keeping your account secure.
- Transaction Processing: Processing deposits in MYR, verifying withdrawals, and resolving any transaction-related disputes.
- Security & Fraud Prevention: Detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
- Customer Support: Responding to enquiries, resolving technical issues, and providing relevant assistance based on your account history.
- Legal Compliance: Meeting applicable legal reporting and compliance requirements.
- Platform Improvements: Analysing usage patterns to improve the e621 interface, performance, and overall user experience.
We do not use user data for third-party advertising purposes or sell personal information to other companies for commercial gain.
Data Storage & Security
All e621 user data is stored on servers protected by SSL encryption and strict technical security measures. Access to personal data is restricted to staff who require it to carry out their duties. We apply industry-standard encryption protocols to protect data both in transit and at rest.
Inactive account data is retained for a period determined by legal and compliance requirements before being securely deleted. If you close your account, your personal data will be processed for deletion in accordance with established procedures, except where data must be retained for legal or compliance purposes.
3. Sharing Information with Third Parties
E621 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, in certain circumstances, some information may be shared with a limited set of parties as outlined below:
Minimal transaction details are shared with approved payment providers to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
E621 will disclose information to the relevant authorities when required by law, court order, or other valid legal process.
Third-party technical service providers who assist in operating the platform's infrastructure may have limited access to data strictly necessary for their tasks, and are bound by confidentiality agreements.
In cases of suspected or confirmed fraud, relevant information may be shared with the appropriate parties for investigation and financial crime prevention purposes.
4. User Rights — Access, Correction & Deletion
As an e621 platform user, you have the following rights regarding your personal data. All requests can be submitted by emailing our support team at [email protected].
- Right to Access: You have the right to request a copy of the personal information we hold about you. All such requests will be processed within a reasonable timeframe.
- Right to Correction: If you believe any information we hold is inaccurate or incomplete, you have the right to request a correction. Certain details can be updated directly through the Profile section of your account.
- Right to Deletion: You may request the deletion of your account and personal data. Requests will be processed once all financial obligations have been settled and the mandatory retention period required by law has expired.
- Right to Object: You have the right to object to the processing of your data for specific purposes, subject to applicable operational and legal requirements.
5. Policy Changes & How to Contact Us
E621 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or to their registered email address. The effective date of the latest version will always be displayed at the top of this document.
Continued use of the e621 platform after any policy changes take effect will be considered acceptance of the updated terms. We encourage users to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the e621 support team at:
Privacy Contact Information
- Privacy Support Email: [email protected]
- Email Subject: Please include "Privacy Request" in the subject line of your email
- Required Information: Registered username, request type and a brief description
- Response Time: We aim to respond to all privacy enquiries within seven business days
For more information on how e621 manages accounts and transactions, you may also refer to Terms & Conditions us or visit the FAQ for answers to general enquiries.
Have a Privacy-Related Question?
If you would like to know more about how e621 protects your data, or wish to submit a privacy-related request, reach us at [email protected]. You can also check the FAQ section or go ahead and register an account to get started on the platform.